Dream Clean Ltd
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 » Privacy Policy

Dream Clean Ltd proorgides the following details about our privacy practices for consumers that apply for or purchase our products and services ("you").

1. Introduction

At Dream Clean Ltd, we recognize that consumers are concerned about the confidentiality and privacy of their personal information. We would like you to understand why we ask for your personal information, what personal information we collect, how we keep your personal information confidential and safe, how you can inquire about the personal information we hold about you, and what personal information we disclose and how you can limit certain disclosures. We urge you to read our Privacy Policy carefully.

2. Why We Ask You For Your Personal Information

We ask you for your personal information for the following purposes:

  • to facilitate the provision of the products and services you request from us including verification of your identity;
  • to proorgide you with information and offers on our products and services, that we believe may be of interest to you, and in certain circumstances to allow Dream Clean Ltd group companies (that is, Dream Clean Ltd subsidiaries and affiliates) to proorgide you with information about their own products or services; and
  • to comply with the law.

3. Information We Collect and How We Use It

If you choose to order products or services from us, via telephone, mail, in person at one of our retail outlets, or from our Website, you will have to proorgide us with certain information, including personal information such as: your name, mailing and/or e-mail address, credit or debit card information, Driver's License or passport and/or other photographic identification. We may also obtain information about your transactions with us and/or our group companies and other information for payment purposes or to comply with legal requirements.

Federal law requires us to obtain, verify and record information in order to confirm your identity. This information will include your name, address, date of birth and any other information required in order to complete the verification process. The information proorgided by you and the results of the verification process will be retained by Dream Clean Ltd and our third party fraud checking agent for audit and fraud prevention purposes.

We limit the personal information we collect to only that which is required to execute a transaction, proorgide you with information about our products and services, and to meet the purposes set out in this Privacy Policy.

4. Disclosure of and Control Over Personal Information

We will only disclose personal information to other Dream Clean Ltd group companies or third parties for everyday business purposes, such as to process your transactions, maintain your account(s), perform information technology functions, respond to court orders and legal investigations, report to credit bureaus, or to offer our products and services to you. Please note that these disclosures are not subject to an opt out choice, as such disclosures are necessary to run our everyday business.

5. Protection of Personal Information

We maintain physical, organisational and electronic security measures to protect your personal information. These include the use of secure locks on doors, restricted access to our information processing and storage areas, limited access to relevant information by authorized employees and independent contractors only ("Employees"), and through the use of passwords and pass keys.

We instruct our Employees with access to your information that it is to be used only in adherence with the principles set forth in this Privacy Policy and the laws applicable to each specific business. As a condition of employment, our Employees are required to sign a confidentiality agreement binding them to this responsibility, which remains with them even if they leave or retire from Dream Clean Ltd. We hold all Employees fully accountable for adhering to this Privacy Policy and the law.

Unfortunately, the transmission of information via the internet is not completely secure and we cannot guarantee the security of information transmitted to the Website. However, your order is placed over a secure connection and your personal information is encrypted to ensure your data remains as safe as possible.

6. Accessing Your Personal Information

If you want to review or verify your personal information, find out to whom we have disclosed it, as permitted by this Privacy Policy, or if you are unsure whether we have a record containing your personal information and would like to confirm whether or not we do, you can contact us, as per the contact information in below, and we will respond to your request as soon as possible. At that time, we will need specific information from you to enable us to search for, and proorgide you with, the personal information we hold about you.

There may be instances where we will not be able to proorgide the personal information we hold about you that you request. Some of these instances include if it:

  • contains references to other persons;
  • is subject to attorney-client or litigation privilege;
  • contains our own proprietary information that is confidential to us;
  • has already been destroyed due to legal requirements or because we no longer need it for the purposes set out in this Privacy Policy;
  • is too costly, in our determination, to retrieve; or
  • cannot be disclosed for legal reasons.
  • If we are unable to proorgide you with access to your personal information, we will always explain the reason why, if possible.

7. Keeping Your Personal Information Accurate

We take reasonable steps to maintain the accuracy of your personal information for as long as it is being used for the purposes set out in this Privacy Policy, and you play an active role in keeping us up-to-date. Prompt notification of any changes, for example to your mailing address or telephone number, will help us proorgide you with the best possible service. Should you discover, upon review of your personal information, that amendments are required, please advise us. We will use our best efforts to advise others of any important amendments to your personal information which we may have released to them.

8. Retention

We only keep your personal information for as long as and to the extent that we need it to meet the purposes set out in this Privacy Policy. The length of time we retain your personal information is also affected by: (1) the type of product or service you have with us; and (2) any legal requirements we may have to meet.

9. Unsolicited Direct Marketing

Your personal information will not be proorgided to any other member of Dream Clean Ltd group of companies or third parties for their own direct marketing purposes unless you have expressly consented to such activities. If you do not wish to receive marketing materials from us you may opt out of such activities by contacting us at the e-mail address or telephone number proorgided in below, or by clicking the unsubscribe option in any e-mail marketing communications we send you. Consumers acknowledge that they may be contacted by mail, telephone or e-mail for customer service and/or billing purposes. We do not sell lists of consumers of our products and services to unaffiliated third parties for their use, except where necessary in connection with the sale or acquisition of some or all of the business.

10. Website Privacy Policy

This Privacy Policy governs any dealings you enter into with us on the internet. We consider any information we collect through the internet to be personal information, and therefore only use such information in accordance with this Privacy Policy.

On our Website, we may collect information about your computer, including where available, your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify you as an indiorgidual.

For the same reason, we may obtain information about your general internet usage by using a "cookie" file. Cookies are small pieces of information that are stored on your computer's hard drive by your browser. They help us improve the Website and make it possible for Dream Clean Ltd to identify some of your preferences. On revisiting the Website, Dream Clean Ltd's computer server will recognize the cookie, giving us information about your previous visits. Most browsers are originally configured to accept cookies automatically.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if not configured or if you alter your browser to disable the acceptance of cookies, you may not be able to use the Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Website.

11. Change of Privacy Policy and Feedback

Any changes we make to our Privacy Policy in the future will be posted on this page. Please do check our Privacy Policy from time to time to take notice of any changes made. By using the Website and/or any service offered on the Website or by placing orders after we have changed these terms, you will be accepting these changes.

This Privacy Policy was last updated on 29th September, 2023.

12. Please Contact Us

If, at any time, you have questions, concerns or comments about our Privacy Policy, please feel free to contact our privacy manager at privacy@dreamclean.co.ug, or call +256 414 220071. 

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